Challenge: Sales and Finance operated in silos causing billing delays.

Solution: Integrated Salesforce opportunities with NetSuite for seamless lead-to-cash flow.

Outcome:

• Automated sync of 100+ opportunities weekly
• 30% faster quote-to-invoice cycle
• Improved revenue forecasting accuracy

Challenge: Disconnected procurement and payment workflows.

Solution: Integrated Coupa with NetSuite for automated PO, invoice, and vendor sync.

Outcome:

• 100% visibility into procurement lifecycle
• Reduced duplicate payments and manual entries
• Streamlined vendor onboarding

Challenge: Manual handling of web orders and customer data.

Solution: Integrated Magento storefront with NetSuite order, shipping, and customer modules.

Outcome:

• 60% faster order fulfillment
• Unified customer data across platforms
• Enhanced order tracking accuracy

Challenge: Struggled to manage growing online sales manually.

Solution: Implemented BigCommerce-to-NetSuite integration for orders, inventory, and returns.

Outcome:

• Handled 3x traffic surge with zero fulfillment delay
• Reduced RMA processing time by 70%
• Real-time inventory sync across 2 warehouses

Challenge: Disconnected Walmart listings and NetSuite inventory.

Solution: Enabled SKU-level mapping and auto-sync of Walmart orders.

Outcome:

• 100% automated product sync
• 2x faster order processing
• Reduced manual errors during returns

Challenge: Order delays due to manual data entry from WooCommerce.

Solution: Created RESTlet-based custom integration for WooCommerce order and customer sync.

Outcome:

• Order entry time cut by 80%
• Improved customer satisfaction with faster deliveries
• Enabled real-time order status updates

Challenge: No visibility between tickets and customer orders.

Solution: Integrated Zendesk with NetSuite customer and order records.

Outcome:

• Reduced ticket resolution time by 50%
• Enabled agents to access full customer context
• Increased CSAT scores across key regions

Challenge: Frequent overselling due to inventory mismatches.

Solution: Integrated eBay listings with NetSuite inventory and order modules.

Outcome:

• Reduced overselling incidents to zero
• Auto-update of pricing and stock levels
• Improved seller rating by 20%

Challenge: Needed a plug-and-play integration with scalability.

Solution: Deployed Celigo’s Amazon connector with NetSuite automation rules.

Outcome:

• Go-live in under 2 weeks
• Managed 2x order volume with same headcount
• Simplified refund and chargeback management

Challenge: Manual reconciliation of employee expenses.

Solution: Integrated Expensify reports into NetSuite’s expense report module.

Outcome:

• 100% digital expense tracking
• Reduced reimbursement cycle from 10 to 3 days
• Improved policy compliance tracking

Challenge: Complex global vendor payment processes.

Solution: Connected Tipalti for end-to-end AP automation and payment reconciliation.

Outcome:

• 75% reduction in AP workload
• Payments processed in 30+ countries seamlessly
• Enabled real-time status tracking for vendors

Challenge: Needed to automate recurring billing with secure payments.

Solution: Integrated Stripe and Razorpay gateways with NetSuite Sales Orders and Customer Payments.

Outcome:

• PCI-compliant payment handling
• Auto-generated invoices and receipts
• Reduced churn due to payment failures